LEASE LIAISON PRIVACY POLICY

1. Information We Collect

• Tenant data: application details, credit and background information, ID verification, and contact details.
• Landlord data: property information, contact details, and payment history.
• General data: website analytics, cookies, and communication preferences.
• Mobile number: collected when you create an account, complete onboarding, or turn on text alerts, and used only as described in the Text Messaging section below.

2. How We Use Your Information

• To process and verify tenant applications.
• To coordinate marketing, showings, and lease execution.
• To provide landlords access to dashboards, vendor resources, and updates.
• To contact users about new services, educational materials, or opportunities (opt-out available).
• To send account and service notifications by email and by text message.

3. Data Retention

• Tenant applications are stored for no more than 30 days and then permanently deleted.
• Contact and marketing data may be retained for ongoing communication unless a user opts out.

4. Information Sharing

• Lease Liaison does not sell or share personal information except as necessary for lawful screening or internal agent operations.
• All agents and partners operate under confidentiality agreements consistent with C.R.S. § 6-1-713 and § 6-1-716.
• Mobile numbers are an exception with no carve-outs. Mobile information and text messaging consent are never shared with third parties or affiliates for any purpose, including the screening and agent operations described above.

5. Data Security

• All transactions and applications are encrypted using SSL protocols.
• Payment information is processed by PCI-compliant third-party providers; Lease Liaison never stores full payment details.

6. Your Rights

• Users may request a copy, correction, or deletion of their personal data at any time.
• Tenants automatically receive a copy of their application upon submission.

7. Text Messaging (SMS)

Lease Liaison sends text messages about your account and the properties you are involved with. This section explains how that works and how to stop it.

• What we send: account and service notifications such as new message alerts, showing updates, application updates, lease status updates, and — for licensed agents — new landlord leads in the areas they have told us they serve. We do not send marketing or promotional texts.
• How you opt in: by ticking the optional text message box during onboarding, or by turning Text Messages on in your account settings. Giving us your mobile number on its own does not opt you in. Consent to receive texts is not a condition of any purchase or of using our services.
• Message frequency: frequency varies and depends on activity on your account.
• Cost: message and data rates may apply. These are charged by your mobile carrier, not by Lease Liaison.
• How to stop: reply STOP to any message to opt out. You will get one confirmation message and nothing after that. Reply HELP for help, or contact us using the details in the Contact section below.
• Delivery: mobile carriers are not liable for delayed or undelivered messages.
• Full terms: see the Text Messaging (SMS) Terms in our Terms of Service.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are never shared with any third parties.

8. Consent

By submitting an application, payment, or listing inquiry, users consent to Lease Liaison’s Terms of Service and Privacy Policy.

This does not include text messages. Consent to receive texts is given only by ticking the optional text message box or by turning Text Messages on in account settings, as described in section 7.

9. Contact

For questions or data removal requests, contact: